Apple Home | Scenario > Thread Device Reachable In NL App, Not Responding in Apple Home

🆘 THREAD DEVICES NOT RESPONDING BUT REACHABLE IN THE NANOLEAF APP

Applies to Nanoleaf Devices and Essentials Matter & Non-Matter Enabled Devices & Apple Home Users 

⚠️SYMPTOMS

✅ Thread device is connected and reachable in Nanoleaf app.

✅ Thread device is not responding in Apple Home app.

If your Thread devices aren’t responding but show as reachable in the Nanoleaf app, don’t worry—it’s an easy fix!

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⚙️TROUBLESHOOTING STEPS 

FIRST - Power Cycle the Thread Border Router (TBR)

Turn the TBR off and on. It can take up to 30 minutes for the Thread network to fully re-establish after a reset.

Ensure all your Nanoleaf devices are on the latest firmware, including your app. If updates aren’t available, you might need to reset the devices.

THEN, follow these Apple provided steps to ensure your smart home accessories are responding in the Home app:

Step 1 • Turn on Bluetooth in the Settings app on your iPhone, iPad, or in System Settings on your Mac.

Step 2 • Restart any accessories that aren’t responding. For battery-powered devices, remove and reinsert the batteries.

Step 3 • Check and/or update the firmware for the unresponsive accessories in the manufacturer's app. If updates aren’t available, you might need to reset the devices.

Step 4 • Restart Home Hubs and Third-Party Bridges. Unplug your home hubs (HomePod, HomePod mini, Apple TV) and third-party bridges, then plug them back in to reboot.

Step 5 • Remove and Re-add Accessories.

• Open the Home app and select the unresponsive accessory.

• Scroll to accessory settings and choose Remove Accessory.

⚠️ If you don’t see this option, remove it through the manufacturer’s app.

• Follow the manufacturer’s instructions to reset the device, then add it back to the Home app.

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💡 Pro Tip |  After performing these steps, wait for the Thread network to stabilize before testing the devices again. Patience is key!

Additional support from Apple can be found here.  

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🆘 Need help? Submit a ticket using the form: Software Support > Connectivity Issues 

⚠️ NANOLEAF DISCLAIMER 
Maintaining seamless integrations with smart home ecosystems is important to us, and we strive to ensure 
everything runs smoothly. However, some issues may arise that are beyond our control, such as platform-specific 
updates or compatibility changes made by third-party services. For the latest information and support on these 
external platforms, we recommend visiting their official help sites or contacting their support directly.