🆘 SMOOTHLY TRANSITIONING TO YOUR REPLACEMENT CONTROLLER/PROCESSOR: CANVAS, SHAPES, ELEMENTS, & LINES
Please follow these steps precisely to ensure you're on the illuminating path to enjoy your Nanoleafs once again!
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Applies to Canvas, Shapes, Elements
Step 1 • Remove Old Controller Square/Controller from the NL App and Any Integrations
• Open the Nanoleaf App.
• On the Nanoleaf App, navigate to ..More > My Devices > Select the 3 dots next to the old controller square/controller being replaced > Select Delete
Then, physically remove the old controller square from your display. Once deleted, you can proceed to Step #2 and connect your new controller square to the Nanoleaf App.
Step 2 • Prepare for New Controller Square/Controller Setup
• Ensure your mobile phone is connected to a 2.4GHz network.
• Have the paper with pairing information that the replacement controller came with handy.
Step 3 • Connect the New Controller Square/Controller
• Plug your new controller square/controller into the display.
• Once you connect the controller square , you will see the LEDs on the controller scroll.
• Once the LEDs stop scrolling across the controller square/controller, and a scene plays on the panels, you are ready to pair.
⚠️ If the LED on the Power button is not solid when on, reset the device by holding the Power and '+' button until the
LEDs start scrolling again,
To pair: Open the Nanoleaf App, navigate to ...More > My Devices > Select the + symbol, and follow the app's instructions to pair your new controller square/controller.
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Applies to Lines
Step 1 • Remove Old Processor from the NL App and Any Integrations
• Open the Nanoleaf App.
• On the Nanoleaf App, navigate to ..More > My Devices > Select the 3 dots next to the old processor being replaced > Select Delete.
Then, physically remove the old processor from your display and PSU. Once deleted, you can proceed to Step #2 and connect your new processor to the Nanoleaf App.
Step 2 • Prepare for New Processor Setup
• Ensure your mobile phone is connected to a 2.4GHz network.
• Have the paper with pairing information that the replacement processor came with handy.
Step 3 • Connect the New Processor
• Plug your new processor into the display.
• Once you connect the processor, you will see the LEDs on the processor scroll.
• Once the LEDs stop scrolling across the processor, and a scene plays on the line bars, you are ready to pair.
⚠️ If the LED on the Power button is not solid when on, reset the device by using a pin and pushing the pin reset on
the processor near your PSU.
To pair: Open the Nanoleaf App, navigate to ...More > My Devices > Select the + symbol, and follow the app's instructions to pair your new processor.
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🆘 Need help? Submit a ticket using the form: Software Support > Pairing or Setup Issues
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