FAQ | Technical > Windows Desktop App Firmware Version 2.2.2 or Older

ℹ️Desktop App Not Updating on Windows Using Version 2.2.2 or Older

If you're currently using version 2.2.2 or older on Windows and your update keeps failing without explanation, we apologize!

There’s a known issue affecting these versions where the update process doesn’t go through due to a change in our security certificate (aka: signing key). The app doesn't know how to explain this to you (yet!), so it just silently fails.

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Not to worry, we have a fix!
Simply head over to our website and manually download the latest version of the Nanoleaf Desktop App. Any version newer than 2.2.2 will work.
🔗 Download the Desktop App

This only affects Windows users, so if you're on a Mac, you're in the clear!

We’re working on improving how we communicate these kinds of issues in the future, thanks for being patient with us 💚

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🆘 If you have having issues with updating firmware, please submit a ticket request via our mobile app or our online form under Software Support > Firmware Update Issues

Keywords: desktop app, firmware update not working, 2.2.2 or older, firmware not updating