FAQ | Technical > No Firmware Update Notification

ℹ️ I AM NOT SEEING ANY NOTIFICATIONS TO UPDATE MY FIRMWARE!

If no update is appearing, try the following steps:

1 - Power Cycle Your Device

Unplug the panel from power for 5 minutes, then plug it back in.

2 - Power Cycle Home Hubs and Router

Restart any smart home hubs (such as HomePod Mini or Google Nest Hub) and your Wi-Fi router.

3 - Refresh Cloud Sync

In the app: Go to ...More > Your Account > Cloud Sync > Tap Refresh Cloud Sync

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🆘 Still not seeing it? Our support team is always happy to assist. Please submit a support request via this form: Software Support > Support with: Firmware Update Issues > Description of  Issues: Not Getting FIrmware Notifications

OR

Via the Nanoleaf app [...More > Customer Support > Submit a Support Ticket (include a network scan)]