In the App > Error - Desktop> Not on Thread Message

Applies to Desktop App Users Using Essentials
 

ERROR MESSAGE: NOT ON THREAD

You may see the following message if you’re using the Desktop App without a Thread Border Router, or your device hasn’t been paired through the mobile app yet:

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If your Essentials device says "Not on Thread" on the dashboard, try the following:

✅ Ensure your device is on a Thread network. Essentials devices must be on a Thread network to work with Nanoleaf Desktop and they do require a Thread Border Router to work.

🔗FAQ | Thread >  Nanoleaf Thread Border Routers
🔗FAQ | Thread > Thread & Thread Border Routers (TBRs)

✅ Ensure your computer has IPv6 enabled.
✅ Power cycle the device. To power cycle, unplug the device for 30 seconds before plugging it back in.
✅ Power cycle the border router. To power cycle, unplug the device for 30 seconds before plugging it back in.
✅ Power cycle your Wifi router. To power cycle, unplug the router for 30 seconds before plugging it back in.
✅ Restart your computer.

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🆘 Need help? Submit a ticket using the form: Software Support > Pairing or Setup Issues

Keyword search: Desktop app error, Not on Thread message, Not on Thread, Not on Thread error, Essentials pairing, TBR, Thread Border Router.