FAQ | Product > Condensation

ℹ️ CONDENSATION ON OUTDOOR PRODUCTS -  WHAT DO I DO?

Applies to Outdoor String Lights

Cause

This may be due to faulty manufacturing, which can happening in mass produced items.

What to do

Submit a ticket and ensure you provide the following:

1 • A clear video, at a minimum of 60 seconds (1 minute) showing the condensation issue. Please submit as a link versus a file attachment.

2 • Device serial number, located on the controller, usually begins with a letter such as U, V, N, E, S, followed by a 1 or 2.

3 • Proof of purchase (if purchased at a 3rd Party Retailer) or your email address/order ID using the Nanoleaf Shop.

4 • Details for replacement:

• Full name (as listed on any identification in case it needs to be picked up)
• Contact number
• Shipping address including your postal/zip code and/or other relevant info that assists with delivery, i.e. TAX ID.

— — —
💡Use form: Warranty Claim Review | Replacement Parts Request