FAQ | NL Shop > Duties, Taxes, & Custom Fees

Why Am I Being Charged Customs Fees?

Customs charges are applied by your country’s government when goods are imported from abroad.

These fees may include:

• Import duties
• Value Added Tax (VAT)
• Goods and Services Tax (GST)
• Brokerage or handling fees

These charges are not set by Nanoleaf and are determined solely by your local customs authority.

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Are Customs Fees Mandatory?

Yes. Customs fees are mandatory if assessed by your country. The carrier will typically contact you to collect payment before delivery. If these charges are not paid, the shipment may:

• Be held at customs
• Be returned to sender
• Be abandoned by the carrier

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Why Was I Charged Even With a Commercial Invoice?

Even when a commercial invoice is provided, your country may still apply:

• Import duties
• VAT or GST
• Clearance fees

This is normal and depends entirely on your country's import regulations.

Countries where customers commonly see customs fees include:

• Serbia, Iceland, Norway, and Switzerland

However, customs policies can apply to any international destination.

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Does Nanoleaf Control Customs Charges?

No. Nanoleaf:

• Does not determine customs rates
• Cannot predict exact import charges
• Cannot waive or reduce government-imposed fees

All customs policies are governed by the receiving country's government regulations.

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Are Customs Charges Refundable?

No. Customs duties, taxes, and clearance fees are not refundable by Nanoleaf, as they are paid directly to your government or the carrier. If you have questions about the amount charged, please contact your local customs office.