T&C | Shopping > Shipping Policy

SHIPPING POLICY

Nanoleaf strives to offer competitive, flat-rate, or free shipping in supported regions including the Americas, Europe, Asia-Pacific, Australia/New Zealand, and other international destinations where local carrier service is available. 

Free* or flat-rate shipping eligibility varies by region and applies only to standard orders shipped within that region and applies only to orders placed directly through the Nanoleaf online store. 

Additional shipping fees may apply in the following situations:

• Orders including heavier or oversized items** that exceed standard carrier thresholds.
• Remote, rural, or otherwise non-standard delivery areas, as defined by our carriers.
• Inventory or operational needs require fulfillment from an alternate warehouse in a different region or country.

All shipping fees, including any adjustments to free or flat-rate offers, will be clearly displayed at checkout before you confirm your purchase. Flat-rate or free shipping is applied automatically where eligible, whether offered as a regional benefit or a promotion, unless a code is explicitly required.

No hidden handling or logistics fees are added after checkout. Our shipping practices are designed to follow all applicable consumer protection, e-commerce, and distance-selling laws in the regions where we operate, giving you peace of mind that your order is handled fairly and transparently.

Most orders are processed within 1–2 business days (Monday–Friday, excluding holidays) and typically arrive within 3–10 business days after your order has been processed and shipped from the applicable regional warehouse.

Import duties, taxes, and fees (if required by your local customs authority) are the responsibility of the recipient unless otherwise stated at checkout. We work closely with our carriers to keep this process smooth, but Nanoleaf is not responsible for shipping delays caused by the carrier, incorrect or incomplete addresses provided by the customer, or circumstances beyond our control (including but not limited to weather, natural disasters, labor strikes, or customs clearance delays).

We use various carriers through our Logistics Partners, including, but not limited to:

• Local Postal Carriers (i.e. Canada Post, USPS, Royal Mail, Australia Mail, etc)
• Global Logistics Carriers (i.e. FedEx, UPS, DHL, etc)
• Regional/Local Courier Carriers (i.e. Intelcomm, Dragonfly, Canpar, etc)

* European Customers | Excluding Bulgaria, Croatia, Estonia, Finland, Romania, Cyprus, Malta, Lithuania, and countries outside of the European Union.
** Heavier or oversized items may incur a surcharge, see full details here.

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