Skip to main content
👋 Hello Nanoleaf fan, lovely to see you! Need to submit a ticket? Click here to contact us! 💚
Nanoleaf Community & Knowledge Base Help Center home page Nanoleaf
Submit a request
Sign in
Deutsch Español Français Italiano 简体中文
  • Community
  • Submit a request
  1. Nanoleaf Community & Knowledge Base
  2. Technical Product Support
  3. Stay Synced: Connecting 🔌

Stay Synced: Connecting 🔌

Troubleshoot devices that disconnect, go offline repeatedly, or show as unreachable. Fix syncing issues, Thread or Matter drops, and network problems after Wifi changes or signal interference with troubleshooting scenarios that help you through it! Keywords / Symptoms: keeps disconnecting, lost connection, device offline, unreachable, not syncing, network issue, Wifi not connecting, changed router, 2.4GHz, unreachable, signal issue

  • Connecting > How-To > Matter (over) Thread
  • Connecting > How-To > Matter (over) Wifi
  • Connecting > Troubleshooting > Issues Connecting Using Matter (Matter Pairing Window Expired)
  • Connecting > Troubleshooting > Change to Wifi, ISP, Network, or Device Unplugged
  • Connecting > Troubleshooting > Verifying 2.4GHz Network
  • Connecting > Troubleshooting > Paired But Disconnecting (Not Staying Connected)
  • Connecting > Troubleshooting > Thread Devices Going Unreachable or Disconnecting

©