Nanoleaf CX Community Management

1. Community
2. Product Support
3. Nanoleaf Floor Lamp : light tube too long

Hi Sebastien,Thank you for creating a post!Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this videoPlease ensure that your light strip i...

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• Nanoleaf CX Community Management
• May 13, 2025 14:58
• Edited
• 2 votes

1. Community
2. Product Support
3. Default Scenes are gone except Circadian after iOS update.

Can you update us with your ticket number as well so we can have that escalated for you? We appreciate your patience with us on this. 

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• Nanoleaf CX Community Management
• October 31, 2026 13:59
• 0 votes

1. Community
2. Product Support
3. Default Scenes are gone except Circadian after iOS update.

Thanks for sharing this with us. We understand that after updating iOS, your default scenes, including Candlelight, disappeared from the Nanoleaf app, with only Circadian remaining. Please submit a...

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• Nanoleaf CX Community Management
• October 28, 2026 12:43
• 0 votes

1. Community
2. Product Feature Requests
3. Controller kaputt- wo bekomme ich einen neuen her?

Wir verstehen, dass Sie Ihren Controller, das Netzteil und das Kabel ersetzen möchten, damit Sie Ihr Nanoleaf-System wieder nutzen können. Da die passenden Ersatzteile vom jeweiligen Produktmodell ...

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• Nanoleaf CX Community Management
• October 26, 2026 20:49
• 0 votes

1. Community
2. Product Feature Requests
3. Controller that is wired ethernet

We understand how important it is to get your Nanoleaf setup working again, especially with so many panels installed. Please submit a support request here: https://support.nanoleaf.me/hc/en-us/requ...

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• Nanoleaf CX Community Management
• October 15, 2026 16:46
• 0 votes

1. Community
2. Product Support
3. Razer Chroma Integration

Thanks for sharing all these details and the troubleshooting you’ve already tried. To help us investigate the Razer Chroma integration and the discrepancy between the desktop app versions, please s...

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• Nanoleaf CX Community Management
• October 15, 2026 15:59
• 0 votes

1. Community
2. Product Support
3. Controller kaputt, keiner meldet sich!

Wir verstehen, wie wichtig es ist, dass deine Nanoleaf Triangles wieder funktionieren, und danken dir, dass du dich an uns wendest. Bitte sende uns deine Support-Ticketnummer per Privatnachricht, d...

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• Nanoleaf CX Community Management
• October 13, 2026 16:45
• 0 votes

1. Community
2. Product Feature Requests
3. wish preset light settings

Thanks for sharing this feedback! You can explore the preset Scenes in the Nanoleaf App and use Room Control to apply a scene across compatible Nanoleaf lights grouped in the same room, so you don’...

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• Nanoleaf CX Community Management
• October 12, 2026 14:39
• 0 votes

1. Community
2. Product Support
3. Tv connection

If you’re referring to the Nanoleaf 4D, you can set up an automation so the lights turn on with your TV without needing to manually use your phone each time. For compatible Google TV devices, Nanol...

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• Nanoleaf CX Community Management
• October 06, 2026 17:07
• 0 votes

1. Community
2. General Discussion
3. Nanoleaf Panels Not Showing in Energy Dashboard

Thanks for reaching out! Nanoleaf panels can be connected to Samsung SmartThings for device control, but their connection to SmartThings does not currently provide energy usage data for the SmartTh...

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• Nanoleaf CX Community Management
• October 05, 2026 21:41
• 0 votes