Nanoleaf CX Community Management

Nanoleaf Community Team (Verified)
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Activity overview

Latest activity by Nanoleaf CX Community Management

  • Nanoleaf CX Community Management commented,

    1. Community
    2. Product Support
    3. Default Scenes are gone except Circadian after iOS update.

    Can you update us with your ticket number as well so we can have that escalated for you? We appreciate your patience with us on this. 

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Support
    3. Default Scenes are gone except Circadian after iOS update.

    Thanks for sharing this with us. We understand that after updating iOS, your default scenes, including Candlelight, disappeared from the Nanoleaf app, with only Circadian remaining. Please submit a...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Feature Requests
    3. Controller kaputt- wo bekomme ich einen neuen her?

    Wir verstehen, dass Sie Ihren Controller, das Netzteil und das Kabel ersetzen möchten, damit Sie Ihr Nanoleaf-System wieder nutzen können. Da die passenden Ersatzteile vom jeweiligen Produktmodell ...

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  • Nanoleaf CX Community Management commented,

    1. Community
    2. Product Feature Requests
    3. Controller that is wired ethernet

    We understand how important it is to get your Nanoleaf setup working again, especially with so many panels installed. Please submit a support request here: https://support.nanoleaf.me/hc/en-us/requ...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Support
    3. Razer Chroma Integration

    Thanks for sharing all these details and the troubleshooting you’ve already tried. To help us investigate the Razer Chroma integration and the discrepancy between the desktop app versions, please s...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Support
    3. Controller kaputt, keiner meldet sich!

    Wir verstehen, wie wichtig es ist, dass deine Nanoleaf Triangles wieder funktionieren, und danken dir, dass du dich an uns wendest. Bitte sende uns deine Support-Ticketnummer per Privatnachricht, d...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Feature Requests
    3. wish preset light settings

    Thanks for sharing this feedback! You can explore the preset Scenes in the Nanoleaf App and use Room Control to apply a scene across compatible Nanoleaf lights grouped in the same room, so you don’...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Support
    3. Tv connection

    If you’re referring to the Nanoleaf 4D, you can set up an automation so the lights turn on with your TV without needing to manually use your phone each time. For compatible Google TV devices, Nanol...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. General Discussion
    3. Nanoleaf Panels Not Showing in Energy Dashboard

    Thanks for reaching out! Nanoleaf panels can be connected to Samsung SmartThings for device control, but their connection to SmartThings does not currently provide energy usage data for the SmartTh...

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  • Nanoleaf CX Community Management commented,

    Official comment
    1. Community
    2. Product Feature Requests
    3. Outdoor lights addresable zones

    Thanks for sharing this feedback! Our Outdoor String Lights have individually addressable bulbs, which allow different colors and effects to be displayed across the string. We understand how useful...

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