Nanoleaf Floor Lamp : light tube too long

Sebastien Delecolle

• April 16, 2025 17:57

Hi. I just received my Floor Lamp but there is a problem…

As you can see on my photos, le light is too long :

What can i do ?
 

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• Official comment

  

  CX Community Management

  • May 13, 2025 14:58
  • Edited

  Hi Sebastien,

  Thank you for creating a post!

  Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this video

  Please ensure that your light strip is installed properly, following the guide above. When you push the silicone onto the pole, it may seem like it requires a harder push. Please make sure that you push it strong enough for it to fit perfectly onto the pole.

  If you have any further questions, please let us know. 
• 

  Roberto Cattaneo

  • May 01, 2025 22:31

  Same story for me as I received the lamp few days ago. Unfortunately I’ve broken the led strip so the lamp now doesn’t work anymore :(

  
  I will contact you separately to order a new led strip for the lamp :(

  
  So unlucky and disappointed!

  Roberto

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• 

  CX Community Management

  • May 13, 2025 14:58
  • Edited

  Hey Roberto, Sorry to hear you had the same issues and the lightstrip got broken. No worries, we've got you here. We look forward to hearing your inquiry so we can take care of that for you. Please reach out to https://support.nanoleaf.me/hc/en-us/requests/new  to get that started. 

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  Roberto Cattaneo

  • May 01, 2025 23:05

  Thanks. I just opened a support ticket (possibly twice, as I got a 404 error page after submitting—apologies if I ended up submitting the same issue twice).

  I really hope you can help me soon. I’ve been quite frustrated after spending part of my evening trying to assemble the lamp and fix the issue with the overly long LED strip, only to end up breaking it. Just really unlucky.

  Thanks in advance!

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