Integration Support | Philips Hue > Troubleshooting Common Issues – Nanoleaf Community & Knowledge Base

Applies to Nanoleaf Shapes Hexagons, Nanoleaf Shapes Triangles, Philips Hue Wall Light Module (Works with Nanoleaf), Nanoleaf Shapes Starter Kits designed for Philips Hue integration

Why Aren't My Nanoleaf Shapes Connecting to Philips Hue?

Confirm your Shapes panels and Hue module are connected and powered on, check your Hue Bridge connection, and use the QR code on the module to add the lights through the Hue app.

If your Nanoleaf Shapes panels aren't appearing in the Philips Hue app or you're having trouble completing setup, review the connection requirements and setup process below:

Check Your Nanoleaf Shapes Setup

Before connecting your panels to Philips Hue, confirm that:

Your Nanoleaf Shapes panels are assembled and connected to the appropriate power supply.
Your panels power on and display a light pattern.
The Philips Hue Wall Light Module is connected to your Shapes panels using the supplied linker.

Check Your Philips Hue Connection

The Philips Hue Wall Light Module uses Zigbee connectivity through the Philips Hue ecosystem.

If you're using a Philips Hue Bridge or Bridge Pro, confirm that your Bridge is powered on, connected to your router, and configured in the Philips Hue app.

Both the standard Philips Hue Bridge and Bridge Pro are supported.

My Nanoleaf Shapes Aren't Appearing in the Philips Hue App

To add your Nanoleaf Shapes panels:

Open the Philips Hue app.
Go to Settings > Lights > Add light.
Scan the QR code on the Philips Hue Wall Light Module.
Follow the on-screen instructions to complete setup.

Make sure your Shapes panels and Hue module are powered on during device discovery.

Nanoleaf Shapes panels are identified as a Gradient Lightstrip in the Philips Hue app. If you don't see a device named Nanoleaf Shapes, check for this device type.

How Do I Reset the Philips Hue Wall Light Module?

The Philips Hue Wall Light Module does not have a physical reset button. Reset functionality is handled through the Philips Hue Bridge.

For instructions on managing connected Hue devices, refer to the official Philips Hue support resources.

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