FAQ | NL Shop > Return Fee & Reverse-Logistics

Our return fee helps cover reverse-logistics costs, in particular shipping costs. This fee is applied only where legally permitted, and always in line with regional consumer-protection laws.

EU customers: Your statutory rights apply. You can learn more about EU return rules here (see "Cost of returning goods within the cooling-off period")

UK customers: Under the UK Consumer Contracts Regulations (see page 15, Section F, Item #4), customers may be required to pay the cost of returning goods when cancelling an order, provided this was communicated in advance. These details are included within this article and our policy here. 

Our policies are designed to align with these legal frameworks and ensure transparent, fair treatment across all regions.

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