Nanoleaf | About > Customer Experience team

NANOLEAF'S CUSTOMER EXPERIENCE (CX) TEAM
Our commitment to you

Our Global CX team is here to brighten your day, just like your Nanoleafs! Whether you need help setting up, troubleshooting, or just have a glowing question, we’ve got your back 💪

Hours of Operation 🕘
Monday to Friday | 9:00am – 9:00pm EST/EDT | Open Holidays*

We aim to respond as quickly as possible during these hours and appreciate your patience while we work through tickets with care.

Need a Hand?
For the fastest support, reach out using the form that best fits your situation as this helps us get you to the right team faster.

If you’re experiencing a technical issue, we recommend using the Nanoleaf App to submit your request directly, it includes helpful diagnostic info so we can assist you more efficiently. 📱

Respect Comes Standard
We’re real humans doing our best to help. We do not tolerate abusive, threatening, or disrespectful behavior toward our team. Let’s keep things kind and constructive so that together we can find a solution. 💚

Still Need Help or Want to Escalate?
If you’ve reached out and still feel like your concern hasn’t been fully resolved, we’re here to listen.  You can request that your case be reviewed by a senior team member by replying to your existing ticket and asking for an escalation. We’re committed to making things right and that includes making sure your voice is heard. 

*Open when a holidays falls on a weekday