Device Issues > Troubleshooting > 4D Not Displaying Correctly After Setup

Applies to Nanoleaf 4D

🆘 BLANK TV IMAGE FOLLOWING SETUP & CALIBRATION

• Confirm if the cables are fully inserted into the ports and you hear a "click".

• Each cable should click firmly into place when connected properly. If the connection isn’t secure, the device may not receive power.

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Need help? If the issue persists, save time and use the app to submit a request with a technical scan or via our form using: Hardware Support

In the Nanoleaf app follow these steps:
•  Tap "More" option located at the bottom right corner of the app screen. 
•  Then, select "Customer Support" and choose "Submit Network Scan." 
•  Follow the on-screen instructions to complete the network scan.

Keyword search: port issue, post 4D setup issues, screen calibration, 4D not displaying correctly, 4D Lighting Doesn’t Match the Screen, 4D Post-Setup Display or Port Problems