The article provides guidance on how to request changes to an order if it has not yet entered the fulfillment process.
đź›’ ADDRESS OR ORDER CHANGES
We get it, sometimes a typo sneaks through or you realize you need to make a change right after placing your order. While we can’t guarantee changes after an order is placed, we’ll do our best to help if your order has not yet started fulfillment.
If your order has not yet entered the fulfillment process, we might be able to make adjustments such as updating your shipping address or changing an item.
To find out, we’ll need to check with our warehouse partners right away. This kind of request needs a little coordination behind the scenes.
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🕒 Important Timing Note | Our warehouse partners operate Monday to Friday in their respective time zones, and our Customer Experience team is available Monday to Friday, 9:00am–9:00pm EDT/EST. We’ll do our best to catch your order before it ships, but timing is everything, so the sooner you contact us, the better! |
NEXT STEPS
Please submit a request here as soon as possible and ensure you select “Customer Support > Request: Correction to Address or Order Details”. Be sure to fill out all the details required.
One of our Customer Experience Specialists will reach out after speaking with our warehouse team. If your order hasn’t been picked or packed yet, there’s a good chance we can help!
If it’s already en route, we’ll walk you through the next steps, like how to intercept or return the shipment.
Comments
1 comment
thank you for your response.
My order# is 3157JP
I think I have to by power plug to light up the panel.
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