FAQ | Warranty > Troubleshooting Requirements

PICTURES OR VIDEOS FOR TROUBLESHOOTING AND/OR ORDER ISSUES

📸 When diagnosing hardware issues, our support team may request photos or videos to better understand 
the problem. These are required before we can send replacement parts.

🔍 How does this help?

• Helps us pinpoint the issue faster
• Ensures the correct solution or replacement
• Reduces unnecessary delays in troubleshooting

📌 Important Notes

• • Nanoleaf may request additional photos or videos if necessary to meet diagnostic criteria.
  • Nanoleaf reserves the right to reject submissions that are not relevant to the issue presented. If the provided images/videos do not clearly show a hardware problem, we may request clearer or different ones.

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💡 Submit a warranty claim by using the following request form: Warranty Claim Review | Replacement Part Request