FAQ | Warranty > Troubleshooting Requirements

📸 When diagnosing hardware issues, our support team may request photos or videos to better understand 
the problem. These are required before we can send replacement parts.

How does this help?

✅ Helps us pinpoint the issue faster

✅ Ensures the correct solution or replacement

✅ Reduces unnecessary delays in troubleshooting

Important Notes

• Nanoleaf may request additional photos or videos if necessary to meet diagnostic criteria.

• Nanoleaf reserves the right to reject submissions that are not relevant to the issue presented. If the provided images/videos do not clearly show a hardware problem, we may request clearer or different ones.

💡 Submit a warranty claim by using the following request form: Warranty Claim Review | Replacement Part Request