Troubleshooting | Scenario > Controller/Processor Partially or Not Responding

🆘CONTROLLER /PROCESSOR PARTIALLY WORKING OR NOT WORKING

Applies to: Light Panels, Canvas, Shapes, Elements, Lines, EXPO Display Case, Blocks

⚠️ SYMPTOMS 

✅ Panels are in a dim white state

✅ Controller/Processor not responding to touch (e.g. buttons have no response) AND/OR

✅ Controller/Processor LEDs not responding (e.g. completely off, 1 light blinking may be green or blue)

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⚙️TROUBLESHOOTING STEPS

Controller Responding to Touch

• If the LEDs on the controller are functioning when you press the buttons: Test the controller by relocating it to one (1) or two (2) different panels

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Power Cycle Device

Step 1 • Disconnect your Nanoleaf device from power by unplugging the Power Supply Unit (PSU)

Step 2 • Leave it unplugged for 30 seconds

Step 3 • Plug the PSU back in, give it some time to boot up

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If two to three of these symptoms apply, and the following troubleshooting steps do not resolve, it can be determined that the controller/processor may have malfunctioned and requires replacement. 

🆘 Submit a ticket using the form: Hardware Support