T&C | Warranty > Plain Language Version

NANOLEAF WARRANTY (PLAIN LANGUAGE)

Nanoleaf's Warranty provides a limited warranty for our products, which includes a limited two-year (2) complimentary replacement for any defective hardware*

✅ A plain language copy of our warranty is available below or on our website. 

✅ A full 'legalese' copy is also available on our website or here.

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Additional plain language details can be reviewed by clicking on the following link(s):

• Warranty: Hardware

• Warranty: Software & Integrations

*Exceptions may apply. Wellness products come with a one (1) year warranty, or longer if required by local laws.

Plain Language | Things to Know

• Support for the app and software is always available, warranty or not.

• The warranty applies for normal wear and tear, not creative acts of chaos or reckless experiments.

• If outside of the USA, Canada, European Union, United Kingdom, Japan, Vietnam, Hong Kong, Australia, or New Zealand, your nation’s customs officials may assess duties or taxes on warranty replacements we export to you. 

We’d love to be able to tell your leaders to go shove it, but the last time we tried, our support team got punished. If it’s a concern for you, talk to the appropriate customs agency in your country. These costs are your responsibility and we cannot provide cash reimbursement to you for them.

• Return shipping costs for commercial use orders are the responsibility of the buyer. If Nanoleaf issues you a return label, the full cost will be deducted from any refund owing. If you live somewhere remote, you might split the shipping costs with us =)

• Damage to paint or installation surface is not covered under the warranty, exercise care.

• Warranty = void for second-hand goods. Goods purchased from private, unauthorised sellers are considered second hand, even if a marketplace listing is marked ‘new’ by that seller. Sadly, they sometimes lie.

• Our support team may request photos and/or video to aid in diagnosing a hardware problem; these are required for replacement parts to be sent to you.

• Save your receipt if you didn’t purchase from the Nanoleaf Shop.

• If you paid for your Nanoleaf Shop purchase with a Visa, Mastercard, or other credit card gift card, we're unable to process refunds back to the gift card (these cards are often designed by the issuer to be single use). We can offer you store credit on the Nanoleaf Shop in this case, which never expires and does not have balance maintenance or other fees.

• Replacement parts may be available for sale for out of warranty goods. Nanoleaf reserves the right to substitute the closest comparable product available for warranty claims on an end of life product (See > Warranty: Hardware).