Razer Chroma Integration
I just can't seem to get Nanoleaf and Razer Chroma to talk to each other. My Nanoleaf desktop app is version 3.0.1 and won't update despite the integration support page listing version 3.3.0. My Nanoleaf product is the limited edition Ultra Black Triangles kit, which lists Razer Chroma compatibility on the back, and updated to version 12.4.1. My Razer Chroma app is version 4.0.63. My understanding is that enabling Razer Chroma in the Nanoleaf desktop app should make it appear in the Connect section of Razer Chroma; however, that tab remains empty. The Nanoleaf integration support page (listed below) mentions a pairing tool and provides a link to Razer, but this link is broken. Razer's Chroma Workshop page (link also below) provides a link pointing back to Nanoleaf for integration, but this link is also broken. Razer previously had a module for Nanoleaf for integration, but that was retired in July 2021. I've spent maybe two hours now going in circles and rebooting everything but can't seem to get them to talk. What am I missing and how to I get it to work? I just want my panels to display Razer's integrated lighting effects for games like my keyboard does.
Nanoleaf integration support: https://support.nanoleaf.me/hc/en-us/articles/38055966978836-Integration-Support-How-To-Razer-Chroma
Razer Chroma Workshop: https://www.razer.com/chroma-workshop#--apps--look--bmFub2xlYWYvbmFub2xlYWY_-_
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Thanks for sharing all these details and the troubleshooting you’ve already tried. To help us investigate the Razer Chroma integration and the discrepancy between the desktop app versions, please submit a bug report through the Nanoleaf Desktop App and include your logs. This will allow our team to review the information and look into what may be preventing the integration from working as expected. To do this, please open the Nanoleaf Desktop App and navigate to Settings, then look for the Help & Feedback section and select Bug Report. Describe the issue with the Razer Chroma integration, including your app versions and the troubleshooting steps you’ve already tried, then submit the report with the diagnostic logs so our team can investigate. If you’re unable to find the bug report option, don't hesitate to get in touch with our Support team at https://support.nanoleaf.me/hc/en-us/requests/new for further assistance.
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