Nanoleaf CX Community Management

1. Community
2. Product Support
3. Nanoleaf Floor Lamp : light tube too long

Hi Sebastien,Thank you for creating a post!Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this videoPlease ensure that your light strip i...

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• Nanoleaf CX Community Management
• 13 maggio 2025 14:58
• Modificato
• 2 voti

1. Community
2. Product Support
3. Light strip does not fit in floor lamp

No, you should not cut the Floor Lamp light strip to make it fit around the joints. The light strip is designed to be installed as supplied, and cutting it could prevent it from functioning correct...

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• Nanoleaf CX Community Management
• 17 agosto 2026 19:12
• 0 voti

1. Community
2. Product Support
3. Customer support does not support anymore

Thank you for the update, Zoran. We're glad you were able to successfully submit the support request. We have escalated your case to our support team, and they should be responding to you today so ...

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• Nanoleaf CX Community Management
• 12 agosto 2026 19:26
• 0 voti

1. Community
2. Product Support
3. Customer support does not support anymore

Hi Zoran, thank you for sharing your experience. We understand how important it is to have a reliable way to get assistance and access replacement components for your Canvas. We'd like to help revi...

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• Nanoleaf CX Community Management
• 12 agosto 2026 13:44
• 0 voti

1. Community
2. General Discussion
3. Setting up emergency lighting routines for home security & break-ins?

That sounds like a great smart home automation project! HomeKit, Alexa, and Home Assistant can all be used to trigger Nanoleaf scenes as part of an automation, but the response time depends on your...

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• Nanoleaf CX Community Management
• 4 agosto 2026 15:24
• 0 voti

1. Community
2. General Discussion
3. Feature Request: Option to Save Multiple Lighting Profiles for Different Meal Times

Thank you for the feature suggestion! We can definitely see the value in having the ability to save multiple lighting profiles for different daily routines, such as breakfast, lunch, dinner, work, ...

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• Nanoleaf CX Community Management
• 20 luglio 2026 23:34
• 0 voti

1. Community
2. General Discussion
3. Unavailability of replacement Lines Mounting Tape

Thanks for reaching out. At the moment, if the Lines Mounting Tape is out of stock in your region, we recommend submitting a request to our support team. They can check whether replacement mounting...

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• Nanoleaf CX Community Management
• 14 luglio 2026 17:07
• 0 voti

1. Community
2. General Discussion
3. Anyone with the same problem?

Thank you for the feedback and for sharing the detailed troubleshooting you've already done. We've escalated this issue to our team and have worked to address it. Since you're seeing the behavior s...

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• Nanoleaf CX Community Management
• 7 luglio 2026 16:53
• 0 voti

1. Community
2. Product Feature Requests
3. Separate RGB Adjustments for Wall Color Compensation

Thanks for the detailed suggestion. This is a very thoughtful idea.For Nanoleaf 4D, calibration is currently based on camera mapping and white balance adjustment to improve how screen colors are re...

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• Nanoleaf CX Community Management
• 18 giugno 2026 16:34
• 0 voti

1. Community
2. Product Feature Requests
3. Feature Request: OpenAPI Support for Nanoleaf Essentials & Outdoor Permanent Light Scenes

Thank you for taking the time to share such detailed feedback. We can definitely see the value in exposing more of the Nanoleaf scene engine to advanced smart home platforms like Home Assistant, es...

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• Nanoleaf CX Community Management
• 18 giugno 2026 14:57
• 0 voti