Customer support does not support anymore
Hi Nanoleaf,
My Canvas control panel died completely. I try to raise ticket several times through your customer support, but I never get any confirmation or replay to my problem. I also can't believe that it is not possible to buy Canvas control panel replacement any more. So much trash that I have now to remove from my walls.
I was planning to buy some more of your products, but since they are dying after a year or two and have no support and chance to buy replacement will have to look for something else.
Very unhappy and unsatisfied customer :-(
Zoran from Croatia
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Commento ufficiale
Hi Zoran, thank you for sharing your experience. We understand how important it is to have a reliable way to get assistance and access replacement components for your Canvas. We'd like to help review your case and see what options may be available for your control panel. Please submit a support request through our official support form and include your previous ticket information, if available, so our team can locate the request and assist you further: https://support.nanoleaf.me/hc/en-us/requests/new
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Hello,
I used provided link and I finally managed to get support request through with second attempt. I guess my previous support request didn't pass because I left empty CC field (not marked as important).
Note that I'm not asking to get replacement parts for free since warranty period expired, but not being able to buy Canvas controller replacement just 3-4 years after first purchase is also not acceptable.
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Thank you for the update, Zoran. We're glad you were able to successfully submit the support request. We have escalated your case to our support team, and they should be responding to you today so we can work toward getting this resolved for you as soon as possible. We also understand your concern regarding the availability of replacement components for the Canvas, particularly when you're looking to purchase a replacement part rather than requesting a warranty replacement. Our team will review your case and the available options with you directly.
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