Nanoleaf CX Community Management
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Comentario oficial Hello Lux, We can imagine how frustrating that must feel, especially after setting everything up the way you want. When using multiple controllers and power supplies, it can be a bit tricky. Can yo...
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Comentario oficial Hi there, thanks for sharing all the details with us. We understand the importance of keeping your full Canvas setup running, especially with such an impressive 100-panel installation. 💡 The good n...
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Comentario oficial You can view and use your Nanoleaf Rewards points by logging into your Nanoleaf account on our website. Once logged in, you’ll see your points balance and can redeem them for discounts at checkout....
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Comentario oficial Salut ! Merci d’avoir partagé tous ces détails. D’après le numéro de modèle (NL22), il semble que vos panneaux proviennent de nos panneaux lumineux Aurora d’origine, qui appartiennent à une gamme d...
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Comentario oficial Hello, and thanks for sharing this. We understand how frustrating that must be, especially since your Shapes used to work well with Alexa before. To help us look into this further, could you let us...
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Comentario oficial Danke für deine Nachricht und dass du schon so viele Schritte ausprobiert hast – das klingt wirklich ärgerlich, vor allem wenn die Panels mitten in der Nacht von selbst angehen. Eine Sache, die du ...
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Comentario oficial Hi Ryan, thank you for sharing your experience—we’re really sorry to hear about the trouble with your Skylight, especially since your other units are working well. It’s definitely frustrating when ...
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Comentario oficial Hi Fabio, thank you for sharing your experience—we’re really sorry you’ve had such a tough time with the Desktop App! The good news is that our team has identified and resolved the issue that was c...
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Comentario oficial Thanks for flagging this—yes, it's a known issue we're currently looking into. To help us investigate further, could you please share the following details: the version of the Nanoleaf App on your ...
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Comentario oficial Great question! At the moment, the Nanoleaf Desktop App supports only one Screen Mirror setup per PC, which means you can mirror content to one Lightstrip at a time. If you have multiple monitors, ...