Nanoleaf CX Community Management
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Comentario oficial Hi Sebastien,Thank you for creating a post!Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this videoPlease ensure that your light strip i...
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Comentario oficial Thank you for the feature suggestion! We can definitely see the value in having the ability to save multiple lighting profiles for different daily routines, such as breakfast, lunch, dinner, work, ...
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Comentario oficial Thanks for reaching out. At the moment, if the Lines Mounting Tape is out of stock in your region, we recommend submitting a request to our support team. They can check whether replacement mounting...
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Comentario oficial Thank you for the feedback and for sharing the detailed troubleshooting you've already done. We've escalated this issue to our team and have worked to address it. Since you're seeing the behavior s...
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Comentario oficial Thanks for the detailed suggestion. This is a very thoughtful idea.For Nanoleaf 4D, calibration is currently based on camera mapping and white balance adjustment to improve how screen colors are re...
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Comentario oficial Thank you for taking the time to share such detailed feedback. We can definitely see the value in exposing more of the Nanoleaf scene engine to advanced smart home platforms like Home Assistant, es...
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Comentario oficial Thanks for reaching out. A slight delay or occasional color mismatch with Screen Mirror can happen depending on your setup, and there are a few things worth checking. First, make sure you are runni...
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Comentario oficial Hi there, we really appreciate you sticking with your Aurora panels for so long, and I understand how frustrating this situation feels.Since you are using the original Aurora panels, the key thing ...
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Comentario oficial Hi there, thanks for the detailed explanation, this really helps narrow things down.Based on what you described, your panels themselves are working, but the controller is not completing its network...
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Comentario oficial For the Nanoleaf Floor Lamp, the lightstrip is designed to be routed through the frame and guided through the joint sections, and it can feel tight at those connection points. When installing, we r...