Nanoleaf CX Community Management
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Comentario oficial The “user-friendly name” isn’t actually stored on or accessible from the device itself. Support for renaming was added to meet HomeKit certification requirements, but providing a way for users to c...
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Comentario oficial That sounds like a great upgrade! Nanoleaf panels can really transform a gaming setup when they are dialed in properly. For customization, many users start with layouts that match their space or th...
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Comentario oficial Hi there, we are sorry to hear you are having trouble reconnecting your Nanoleaf 4D after your move. I am glad to hear the first setup worked well, and I will do my best to help you get things runn...
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Comentario oficial Yes, we currently have a solar-powered product.These are the Nanoleaf Solar Garden Lights, which are outdoor accent lights designed for gardens, pathways, and patios. These lights include a separat...
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Comentario oficial Hi there, thank you for reaching out and for being a Nanoleaf fan. We are happy to help with your Canvas setup.With Nanoleaf Canvas, only one Control Square can function as the active controller fo...
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Comentario oficial Hi there, thank you for sharing your experience, and we completely understand how disappointing that can be after finishing the installation.At the moment, the Nanoleaf Desktop App’s Screen Mirror ...
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Comentario oficial Hi there, thanks for raising this question.The structure of the Nanoleaf Community Forum has recently been updated and migrated into the Nanoleaf Community and Knowledge Base platform. The communit...
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Comentario oficial Thanks for the detailed write-up — that helps clarify the situation. What you are experiencing is expected behavior with the Holiday String Lights and how the Nanoleaf app manages scene storage. Fr...
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Comentario oficial Based on your description, it appears that the Canvas Control Square itself has an issue, especially since the tiles power on in white while the control square does not respond to any button input ...
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Comentario oficial Thanks so much for your patience as we get through the holiday rush. If you are unable to reply directly to the agent who reached out, the best next step is to submit a follow up ticket and referen...