Nanoleaf CX Community Management
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Comentario oficial Hi Sebastien,Thank you for creating a post!Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this videoPlease ensure that your light strip i...
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Hey Bryan, Thanks for sharing these details. We appreciate you taking the time to provide this feedback on the Nanoleaf Desktop App. If you’re experiencing issues with the app launching and Screen ...
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Comentario oficial The slight warmth and discoloration you’re noticing can be normal, especially with OG Light Panels that have been in use for 6 to 7 years. Over time, the controller and panels can naturally change ...
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Comentario oficial We’d be happy to help! If your Canvas Controller has stopped responding, please reach out to our Support team through the link below so we can troubleshoot the issue and check the available replace...
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Comentario oficial No, you should not cut the Floor Lamp light strip to make it fit around the joints. The light strip is designed to be installed as supplied, and cutting it could prevent it from functioning correct...
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Thank you for the update, Zoran. We're glad you were able to successfully submit the support request. We have escalated your case to our support team, and they should be responding to you today so ...
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Comentario oficial Hi Zoran, thank you for sharing your experience. We understand how important it is to have a reliable way to get assistance and access replacement components for your Canvas. We'd like to help revi...
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Comentario oficial That sounds like a great smart home automation project! HomeKit, Alexa, and Home Assistant can all be used to trigger Nanoleaf scenes as part of an automation, but the response time depends on your...
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Comentario oficial Thank you for the feature suggestion! We can definitely see the value in having the ability to save multiple lighting profiles for different daily routines, such as breakfast, lunch, dinner, work, ...
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Comentario oficial Thanks for reaching out. At the moment, if the Lines Mounting Tape is out of stock in your region, we recommend submitting a request to our support team. They can check whether replacement mounting...