Poppy
Nanoleaf Community Team (Verified)- Total activity 491
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Recent activity by Poppy-
FAQ | Wellness > Using Light Therapy After Peels, Microneedling, or Skin Treatments
🔔CAN LIGHT THERAPY BE USED AFTER SKIN TREATMENTS?In clinical settings, red light therapy is sometimes used after procedures to support healing. These treatments are carefully controlled and timed b...
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FAQ | Product > Pegboard Desk Dock USB Port Info
ℹ️ CAN I CONNECT THE PEGBOARD DESK DOCK TO ANY USB-C PORT? • You can connect the Pegboard Desk Dock to any USB-C port on your Mac or Windows computer, as long as the port supports both data and pow...
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In the App > Error - Android > 08
Error Code 08: User Took Too Long To Select Nanoleaf Device This error code occurs during the pairing process when a user takes too long to select the Nanoleaf device during the network selection s...
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FAQ | Wellness > Redness or Irritation After Using a Light Therapy Device
🔔WHY DOES MY SKIN FEEL BURNED, RED, OR IRRITATED AFTER USING A LIGHT THERAPY DEVICE?Redness or a burning sensation after light therapy is usually caused by sensitized skin or recent use of exfoliat...
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FAQ | Product > Pegboard Desk Dock: Control & Connect
⚠️Do not unplug or power off your Nanoleaf device while a firmware update is in progress. Interrupting the update may cause the device to become unresponsive or unusable. Please wait until the upda...
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In the App > Error - Android > 09
Error Code 09: User Selected Home Wifi Network vs. Nanoleaf Device's Hotspot This error code occurs during the pairing process when a user selects their home Wifi network rather than the Nanoleaf d...
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FAQ | Product > What is the IP Rating?
ℹ️ IP RATINGS ON NANOLEAF PRODUCTS We offer products that are suitable for either indoor or outdoor use. It is important to use them as intended, as this helps keep you safe and ensures that the wa...
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In the App > Error - Android > 10
Error Code 10: App Failed to Connect After User Complete First Steps This error code occurs when a user selected the Nanoleaf device’s network in the first step, tapped “Continue” but the app faile...
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FAQ | Product > Condensation
ℹ️ CONDENSATION ON OUTDOOR PRODUCTS - WHAT DO I DO? Applies to Outdoor String Lights Cause This may be due to faulty manufacturing, which can happening in mass produced items. What to do Submit a ...
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In the App > Error - Android > 13
Error Code 13: Pairing Process Timed out Due To Wifi Credentials Input Delay This error code occurs during the pairing process, when it seems to have timed out potentially due to a delay when ente...