How-To > Submitting Tickets via Nanoleaf App

Use the Nanoleaf App for support tickets when:

• You are experiencing technical issues (setup problems, disconnections, firmware bugs, etc.)

• You need to provide logs 

• You are reporting a bug

When you submit through the app, it automatically includes key details we need to troubleshoot your issue such as our device model, firmware version, and serial number. This means less back-and-forth, fewer questions, and faster solutions!

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📲 How to Submit a Ticket in the Nanoleaf App

1. Open the Nanoleaf App

2. Tap the More (...) tab

3. Select Customer Support

4. Tap Submit Support Ticket

💡 If possible, include screenshots or video recordings to show the issue in action. It really helps!

If your issue involves pairing or connectivity, we request that you also submit a network scan through the app when prompted. This gives us even more insight into what might be going on behind the scenes.

⭐ You can also use our Hardware Support or Software Support forms on the website. Just keep in mind that all those helpful technical details will need to be entered manually.