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In the Vault > Nanoleaf Smart Ivy

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NANOLEAF SMART IVY

The Nanoleaf Ivy was our first connected smart lighting product—and one of the very first bulbs to integrate with voice assistants. Its setup featured a hub (the distinctive dodecahedron-shaped device) that connected to your phone and communicated with the Ivy bulbs. In addition to smart connectivity, the Ivy also included the dimming functionality of the Nanoleaf Bloom, allowing users to dim the lights using standard on/off switches.

Discontinued circa 2020-ish

smartivy2.jpg

QUICK FACTS [Archived]

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  • Smart Ivy was our bulbs are designed to be used at any standard wall or lamp switch. 
  • These bulbs have the ability to connect to more than two hubs by using the same iOS device to use multiple hubs.
  • Other smart lights can be used with the Hub. Our hub is compatible with lights that use ZigBee.

  • Ability to connect multiple bulbs to Hub. We recommend doing so by adding bulbs room by room. For example, connect all your bulbs in your living room before connecting your bulbs in the bedroom. This will help you to name and identify your bulbs more easily. To make sure all lights are properly connected, we recommend adding no more than 6 lights at one time.

• • • • • •

COMMON TROUBLESHOOTING & FAQs [Archived]

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BULB RESET

How do I reset one of my Ivy bulbs?

  • At any time while the light is on: turn the light OFF-ON quickly 8 times.
  • Each repetition, make sure to let the light come back on but do not let the light stay on for more than 1 second

When performed correctly, the light will start to flash strongly indicating that it is resetting back to a factory conditions.

🎥 Please see this video: How to Reset Smart Ivy Bulb

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BULB PAIRING/PAIRING AGAIN

My bulbs did not pair to my hub

  • Make sure the there is power flowing to your bulbs, then turn the power off and on and try again.
  • If this doesn’t work, unplug your hub from the power supply, wait 10 seconds and plug it in again.

Users can also try resetting their Smart Ivy bulbs (see above).

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HUB RESET

How do I reset the Hub settings?

⚠️ Resetting the hub will delete all HomeKit setting and remove hub-bulb pairing information. If the bulbs are on and 
paired to the hub, they will automatically be reset to factory settings as well. If your bulbs are off, they may need to be 
manually reset after this procedure.
  1. Unplug the power from the Hub
  2. Use a paper clip/eject tool to press in and hold the reset button. The reset button is at the back of the Hub where the ethernet port is located.
  3. Plug the power back in while continuing to hold the reset button
  4. The Hub's LED ring will count down and then flash several times. After this, release the reset button, and let the Hub boot for 2 minutes.

After this you will need to re-pair your Smarter Hub.

If you have previously paired with the hub on your phone, you may need to delete it from Settings → Manage Accessories, before repairing.

For repairing the bulbs to the hub, make sure to switch the bulb off for 5 seconds and then turn the bulbs on.

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HUB SETUP CODE

What is the setup code for my Hub?
Your Hub setup code is set at the factory and cannot be changed. The code is printed in 3 places: on the hub base itself, on the inside of your packaging, and on the printed manual included with the Smarter Kit.

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FIRST TIME SETUP <> NANOLEAF APP

I can’t see my hub in the Nanoleaf App during first time setup.

  • Make sure your accessory is connected properly. The lights on top of the hub should be fully lit and the Internet cable should be plugged in and not loose.
  • Make sure that your iOS device is also on the same Wi-Fi network band as your hub.

If you are still having troubles, try the following steps:

  1. Unplug and replug the Ethernet cable at the hub and at your router
  2. With a proper connection, you should be able to see the LEDs lit at the port on your router (depending on your manufacturer).
    Note, the Ethernet port LEDs at the hub are disabled by default
  3. On your iOS device, toggle your Wifi off and on.
  4. Close and re-open the Nanoleaf App.
  5. Switch the Hub off and back on.
  6. Factory reset the hub (see above).
Note: A hub can only be paired directly with a single iOS device. 
If a hub has been previously paired, it will not show under unpaired accessories in the App.

— — —

UPDATING HUB FIRMWARE

How do I update my Hub’s firmware?

In the App, go to Settings → Firmware Updates.

When an update is available, the indicator will change and you can click “Update”. When the update is completed, wait 1-2 minutes before using your accessory.

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HUB DISCOVERY BUTTON

My Hub's discovery button isn't working.

As the Hub boots up, the lights will rotate and flash.

Once the lights are stable and fully lit, you should wait 5-10 more seconds before clicking the discovery button. If the hub lights still do not rotate when pressing the button after the hub has been on for a few minutes then:

  1. Perform a firmware update on the hub. The hub will look for firmware update ten minutes after the Hub is completely turned on.
  2. Switch the Hub off and on after the firmware update is completed.

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HUB LIGHTS

My hub lights do not rotate when I click the discovery button.

As the Hub boots up, the lights will rotate and flash. Once the lights are stable and fully lit, you should wait 5-10 more seconds before clicking the discovery button.

If the hub lights still do not rotate when pressing the button after the hub has been on for a few minutes then switch it off and back on again.

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BULBS & REGULAR LIGHT SWITCH

Why isn't my light turning on using the normal light switch?

Our bulbs are designed to remember their last settings even after power is turned off. If you turn off the bulb using the app or Siri, it will stay unlit even if you turn it off and on again manually.

To manually turn the light back on, make sure power is on and quickly turn it off and on again using your switch. This will cause the bulb to turn on and dim up to full brightness. We call this “Bloom” functionality.

If you are unsure which switch state is "on" (like a table lamp for example), try the following steps 2 or 3 times:

Toggle the switch twice, quickly (this will either be "off-on" or "on-off" depending on the initial state).
If the bulb doesn't dim up, toggle the switch once and try again.

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CONTROLLING YOUR LIGHTS REMOTELY

Why Can't I Control My Bulbs Remotely? / Can I control my bulbs even when I’m not home?
Remote control (i.e. from cellular networks or Wifi networks other than in your home) is currently only possible for users who have an Apple TV running on the same iCloud account used to setup the Hub.

If you have an Apple TV, then connect it by following these instructions:

  1. ​Connect your iOS device and Apple TV to your home network. Make sure your home network is connected to Internet.
  2. Sign in using your iCloud account on your Apple TV.
  3. Sign in using your same iCloud account on your iOS device.
  4. Using the Nanoleaf application on your device, pair the hub and your iOS device. Make sure you add the hub in the same network as your Apple TV.
  5. Pair the bulb with your Hub.
  6. Verify that you can control the accessory using your iOS device.
  7. Verify that you can use Siri to control the accessory.
  8. Connect to a different network and use Siri to control the accessory. Make sure your secondary network has internet connection.
Note: If the ‘Connecting’ message is not shown when you click sign in on your Apple TV, try the following tips:

• Make sure you are connected to Internet
​• Reset your router
• Factory reset your Apple TV

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PAIRING SMART IVY WITH SMARTTHINGS

How To Pair Smart Ivy With Samsung SmartThings Hub

When you connect your Ivy to a SmartThings hub, it will initially be recognized as a generic "Thing".

Here's how to enable full functionality of your Ivy in SmartThings:

1. Go to the SmartThings app and go to Marketplace

2. Click on "Connect New Device" and turn on the Smart Ivy

3. The Smart Ivy should then pulse strongly indicating that it has been joined to the hub.

4. In the SmartThings app the Smart Ivy will appear as an unknown "Thing"

5. In a web browser, navigate to https://graph.api.smartthings.com/ and log into your SmartThings account

6. Go the "My Devices" tab and select your newly added "Thing"

7. Scroll down and click on "Edit"

8. Rename the "Thing" and select "Zigbee Dimmer" as the Type

9. Click "Update" and go back to the SmartThings app and add the light to a room

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SYNCING BETWEEN iOS DEVICES

How do I sync between iOS devices on the same iCloud account?

Note: You must have your HomeKit accessory paired to a master iOS device before syncing between iOS devices on the 
same iCloud account.
  • To enable iCloud syncing of your HomeKit data, you will need to enable iCloud keychain on your iOS devices using your iCloud account if you haven't already done so.

HOW-TO: 

  1. Go to Settings > iCloud > Keychain and enable "iCloud Keychain" and then follow the onscreen instructions. Note: Enable iCloud keychain on the master iOS device before enabling it on other iOS devices.
  2. Sign in using your iCloud account on the other iOS device and enable iCloud keychain. iCloud syncing of HomeKit data can take 2-24 hours. If you can see your HomeKit accessory from your secondary iOS device(s) then the iCloud sync has been completed.

Troubleshooting:

  • Make sure your iOS devices are using iOS 9 or higher.
  • In some scenarios, iCloud syncing has better results if your Apple ID ends in @icloud.com. If you are using a third party email address, you might be prompted to set up an alternate Apple ID ending with @icloud.com.
  • If your Apple ID is without an email address, add an email alias at http://appleid.apple.com
  • If the iCloud sync does not complete after 3-4 hours then try restarting your iOS device and sign in your apple ID again. Disclaimer: iCloud syncing is developed/managed by Apple and is largely out of Nanoleaf's control. For further troubleshooting you may contact Apple Support.

If you want to read more about HomeKit and iCloud keychain, visit the following links:

https://support.apple.com/en-us/HT204893

https://support.apple.com/en-ca/HT204085

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INVITING USER TO HK HOME

How so I invite users to myHomeKit home?

You can invite other users through their iCloud account to use your HomeKit accessory.

In the Nanoleaf app:

  1. Go to settings → Manage Users → Invite People.
  2. Enter the iCloud address of the person you want to add to your home.
  3. Press add in the top right corner of the screen.
  4. On their device, press the Accept button on the banner (or go to Settings → HomeKit if they miss the banner).

In the Settings app:

  1. Open the Settings app on your device.
  2. Scroll down to and select the HomeKit tab.
  3. Tap on the home you wish to add the user to.
  4. Tap Invite People.
  5. Enter the iCloud address of the person you want to add to your home.
  6. Press add in the top right corner of the screen.
  7. On their device, press the Accept button on the banner (or go to Settings → HomeKit if they miss the banner).

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ERROR MESSAGE

I'm getting the "Accessory is not reachable" error, what do I do?

With the "Accessory is not reachable" error, it means a path to the hub could not be established. This is typically an issue with connectivity. Please try the following steps to fix the issue, but before you do so:

  • Make sure you are on the same local wi-fi network as your hub.*
  • Make sure the hub is properly connected to Ethernet and power.
  • Try turning your wi-fi off and on on you iOS device.
  • Try power cycling the hub.
  • Try power cycling your router.

*Remote control is currently only available for users who have an Apple TV.

Advanced Steps:

  • For connectivity, the Hub uses something called "Bonjour", which broadcasts its "availability". Y
  • ou can download https://itunes.apple.com/ca/app/discovery-bonjour-browser/id305441017?mt=8 on your iOS device and make sure the "Nanoleaf Smarter Hub" is shown under the HAP section.

If you can see this entry listed and you still receive the "Accessory is not reachable" error, you will need to repair with the hub:

  1. Delete the existing hub from your phone. In the App, go to Settings and click Manage Accessories.
  2. Click the gear and delete the hub.
  3. Once you delete things, if the hub does not appear back under "Unpaired Accessories", reset it by pressing the reset button once with a pin. The hub lights will flash once.
  4. You will need to reset your bulbs and rejoin them to the hub.

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ADDING ZIGBEE OR ANOTHER BULB TO HUB

How do I add another ZigBee light or bulb to my hub?

Adding another bulb to your hub is very easy! Simply press the discovery button on your hub and turn on your light. If your light is at factory settings, it should join automatically within seconds.

For the Nanoleaf Ivy, the light will pulse gently when searching for a Hub and will pulse strongly when it joins the hub. For other ZigBee lights, please refer to manufacturer information to understand any visual cues.

Once the light has joined, you should be able to control it in your iOS App, assuming you have added the hub to HomeKit.

If you need to learn how to reset an Ivy to factory default, please see above)

For reset procedures of other manufacturers:

  • Cree Connected Bulb (see below)
  • GE Link Bulb (see below)
  • Wemo Bulb (see below)
  • To reset bulbs from other manufacturers, please refer to their documentation.

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WEMO BULBS

How Do I Add/Reset a Wemo Bulb?

Adding a WeMo Bulb

If the WeMo bulb is at factory settings:

  1. Press the Discover button on your Hub.
  2. Turn the WeMo bulb ON.
  3. The bulb will flash when connected to the Hub. The bulb should show automatically in the App.

To Reset a Wemo bulb to factory settings

  1. Start with the WeMo LED on
  2. Flip the switch off and wait 1 second before flipping it back on.
  3. Wait 3-4 seconds, then repeat two more times.
  4. After the third off/on cycle, the light should flash, indicating that the manual reset was successful.
  5. Once the bulb is reset, you'll only have 4 minutes to pair it with our Hub

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GE LINK BULBS

How Do I Add/Reset a GE Link Bulb?

Adding a GE Link

If the GE Link is at factory settings:

  1. Press the Discover button on your Hub.
  2. Turn the GE Link bulb on.
  3. The bulb will flash when connected to the Hub. The bulb should show automatically in the App.

To Reset a GE Link bulb to factory settings

  1. Turn OFF the light for 3 seconds.
  2. Turn ON the light for 3 seconds
  3. Repeat this process 5 times
  4. The bulb will dim and then flash once when successfully reset.

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CREE BULBS

How Do I Add/Reset a Cree Connected Bulb?

Adding a Cree Connected

If the Cree Connected is at factory settings:

  1. Press the Discover button on your Hub.
  2. Turn the Cree bulb on.
  3. The Cree bulb will join the network without any visual confirmation. The bulb should show automatically in the App

To Reset a Cree Connected bulb to factory settings:

In our testing, we've found two methods to work reasonably well for resetting a Cree Connected Bulb.

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First Method

  1. Turn ON the bulb.
  2. Wait 2 seconds.
  3. Turn OFF the bulb.
  4. Wait 2 seconds.
  5. Repeat steps 1-4 until the light blinks once to indicate it has been reset.

This should happen after the third full ON-OFF cycle.

In other words, it should blink the fourth time you turn ON the bulb. Also keep an eye on the App: If it indicates it detected the bulb, you'll be good to go regardless of blinks.

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Second Method

  1. Turn ON the bulb, wait about a second and then turn it OFF.
    Wait 2 seconds.
  2. Turn ON the bulb, wait about a second and then turn it OFF.
    Wait 2 seconds.
  3. Turn ON the bulb, wait about a second, and then turn it OFF.
    Wait 2 seconds.
  4. Turn ON the bulb, wait about a second, and then turn it OFF.
    Wait 2 seconds.
  5. Turn ON the bulb again. It should blink to indicate it has been reset and then turn the bulb off immediately.

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FIRMWARE VERSION HISTORY

Smarter Hub Release Notes 

  • 1.0.7 | Adding cloud control for features like Alexa and upcoming IFTTT
    Improved security measures.
  • 1.0.3 | Improved firmware update mechanism and fixing a bug around factory reset mechanism removing pairing.
  • 0.3.20 | Added Android Support and dim-to-off so dim+ turns Ivy off at the bottom of a brightness ramp
  • 0.3.13 | Initial release

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