Nanoleaf CX Community Management
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Offizieller Kommentar Hi Sebastien,Thank you for creating a post!Can you please confirm that you have followed the guide here and for a visual step-by-step, you can follow this videoPlease ensure that your light strip i...
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Offizieller Kommentar The slight warmth and discoloration you’re noticing can be normal, especially with OG Light Panels that have been in use for 6 to 7 years. Over time, the controller and panels can naturally change ...
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Offizieller Kommentar We’d be happy to help! If your Canvas Controller has stopped responding, please reach out to our Support team through the link below so we can troubleshoot the issue and check the available replace...
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Offizieller Kommentar No, you should not cut the Floor Lamp light strip to make it fit around the joints. The light strip is designed to be installed as supplied, and cutting it could prevent it from functioning correct...
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Thank you for the update, Zoran. We're glad you were able to successfully submit the support request. We have escalated your case to our support team, and they should be responding to you today so ...
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Offizieller Kommentar Hi Zoran, thank you for sharing your experience. We understand how important it is to have a reliable way to get assistance and access replacement components for your Canvas. We'd like to help revi...
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Offizieller Kommentar That sounds like a great smart home automation project! HomeKit, Alexa, and Home Assistant can all be used to trigger Nanoleaf scenes as part of an automation, but the response time depends on your...
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Offizieller Kommentar Thank you for the feature suggestion! We can definitely see the value in having the ability to save multiple lighting profiles for different daily routines, such as breakfast, lunch, dinner, work, ...
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Offizieller Kommentar Thanks for reaching out. At the moment, if the Lines Mounting Tape is out of stock in your region, we recommend submitting a request to our support team. They can check whether replacement mounting...
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Offizieller Kommentar Thank you for the feedback and for sharing the detailed troubleshooting you've already done. We've escalated this issue to our team and have worked to address it. Since you're seeing the behavior s...