Default Scenes are gone except Circadian after iOS update.
This evening are gone when were was there past evening or two. For example a Candlelight is gone on iPhone app. I did an iOS update. Will an app delete install restore them while maintaining my device settings? Many apps keep the settings after reinstall. Also most apps don’t delete default settings after an update. Should be fixed.
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Offizieller Kommentar
Thanks for sharing this with us. We understand that after updating iOS, your default scenes, including Candlelight, disappeared from the Nanoleaf app, with only Circadian remaining. Please submit a support ticket through the Nanoleaf mobile app or via https://support.nanoleaf.me/hc/en-us/requests/new. Include your iOS version, Nanoleaf app version, and the names of the missing scenes so our team can investigate this further.
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This exactly is why I just signed up for this forum. What’s more I can’t save scenes any longer. This means the app update deleted all my scenes and removed the ability to add or edit them.
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I have submitted a support request will update this thread with results so there's a web-searchable result.
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Can you update us with your ticket number as well so we can have that escalated for you? We appreciate your patience with us on this.
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Ticket number 254000
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Updating here with more details:
1. Offending item is stick lights (NL72k4) - updated them to firmware 5.2.59 and they've been odd since.
2. App update might have been coincidental, app version is 12.0.1 (793)
3. Scenes deleted from those
4. No way to add/save themes any more in the Nanoleaf app
5. Scenes not actionable by Apple Homekit. Prior to this I've had the same scenes come on every morning at 7 am for 4 years. Suddenly only single colors, scenes appear (names of scenes still there in Apple Home) but they don't drive color scenes, instead just showing a single random nanoleaf color.0
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