Replacement for Nanoleaf Canvas Control Square
Dear Nanoleaf Support Team,
My Nanoleaf Canvas control square has stopped working, and unfortunately I am outside the warranty period. I currently have 100 Canvas panels installed on my wall, and I want to keep using them.
Where can I purchase a replacement control square? In the EU shop it is sold out, while in the US shop it still seems to be available. Please help me find a way to replace mine.
To be clear: I am not asking for a free unit. I am fully willing to pay for the replacement, but I will not buy a completely new starter kit just because the control square has failed.
Thank you in advance for your support.
Best regards,
Lars from Germany
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正式评论
Hi there, thanks for sharing all the details with us. We understand the importance of keeping your full Canvas setup running, especially with such an impressive 100-panel installation. 💡 The good news is that Control Square stocks are expected to replenish in the EU store by next week. Please send us a message through our support page here: https://support.nanoleaf.me/hc/en-us/requests/new
and we’ll help arrange to have this processed for you as soon as they’re available. -
I need one as well. My appears to have failed.
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I need one too pls.
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Mine was stop working as well. Got 150 setup on wall, need control panel replacement. Couldn’t find replacement local store. Please assist. Thank you in advance.
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Mine Canvas control panel stop working as well. Got 90 setup on wall, need control panel replacement. Couldn’t find replacement in EU store. Unfortunately sending ticket to get support not working, or is just ignored.
Hope to get at least two more control panels to postpone ripping them of the wall for ever.
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