Can't Open Desktop App

Fábio Vicente

• 2025年07月21日 21:06

My Desktop App never opens, i've installed the app 40 times, update the things it tells do update and nothing,  

 

any help?

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• 正式评论

  

  Nanoleaf CX Community Management

  Nanoleaf Community Team (Verified)

  • 2025年07月22日 22:10

  Hi Fabio, thank you for sharing your experience—we’re really sorry you’ve had such a tough time with the Desktop App! The good news is that our team has identified and resolved the issue that was causing this problem. When you have a moment, could you please re-download the latest version of the app directly from our website? This should get everything running smoothly again.

  If you run into any more trouble or have questions along the way, feel free to reach out to our support team—we’re here to help and make sure you get the best experience possible. Thanks again for your patience!
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  Bryan Mauss

  • 2026年09月23日 13:27

  I have to echo this. I have the most up to date (2.5.0) and have the app set to startup on desktop launch. But consistently both doesn't open, and even trying to run as administrator I have to reinstall it daily. When it's running, the lights no longer mirror screen.

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  Nanoleaf CX Community Management

  Nanoleaf Community Team (Verified)

  • 2026年09月25日 13:15

  Hey Bryan, Thanks for sharing these details. We appreciate you taking the time to provide this feedback on the Nanoleaf Desktop App. If you’re experiencing issues with the app launching and Screen Mirror not working as expected, please submit a support request here: https://support.nanoleaf.me/hc/en-us/requests/new with your system details and any relevant screenshots or videos. Our support team will be happy to look into this with you and help get your Screen Mirror setup working again.

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