Can't see an essential strip in the desktop app

Sacred444

• 2025年07月18日 06:04

Constantly get a ‘not on thread’ error while the strip is actually on Thread according to the what I see in the Android app.

I can manage the strip from my phone, but can't from my desktop.

IPv6 is on.

 

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  Nanoleaf CX Community Management

  Nanoleaf Community Team (Verified)

  • 2025年07月18日 15:31

  Thanks for flagging this—yes, it's a known issue we're currently looking into. To help us investigate further, could you please share the following details: the version of the Nanoleaf App on your Android and Windows devices, the serial number of your lightstrip, and the email associated with your Nanoleaf account? For faster support, feel free to reach out directly through this channel: https://support.nanoleaf.me/hc/en-us/requests/new. We’ll be happy to assist you further from there!
   

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