Nanoleaf CX Community Management
Nanoleaf Community Team (Verified)- Activité totale 73
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Commentaire officiel Hello, and thanks for sharing this. We understand how frustrating that must be, especially since your Shapes used to work well with Alexa before. To help us look into this further, could you let us...
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Commentaire officiel Danke für deine Nachricht und dass du schon so viele Schritte ausprobiert hast – das klingt wirklich ärgerlich, vor allem wenn die Panels mitten in der Nacht von selbst angehen. Eine Sache, die du ...
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Commentaire officiel Hi Ryan, thank you for sharing your experience—we’re really sorry to hear about the trouble with your Skylight, especially since your other units are working well. It’s definitely frustrating when ...
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Commentaire officiel Hi Fabio, thank you for sharing your experience—we’re really sorry you’ve had such a tough time with the Desktop App! The good news is that our team has identified and resolved the issue that was c...
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Commentaire officiel Thanks for flagging this—yes, it's a known issue we're currently looking into. To help us investigate further, could you please share the following details: the version of the Nanoleaf App on your ...
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Commentaire officiel Great question! At the moment, the Nanoleaf Desktop App supports only one Screen Mirror setup per PC, which means you can mirror content to one Lightstrip at a time. If you have multiple monitors, ...
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Commentaire officiel Hi Aeitto,Your daisy-chain setup will work perfectly!Just keep in mind that each you will need additional power input through the PD port.Let us know if you need further assistance! We are here to ...
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Commentaire officiel Hi Jean-Marc, thanks for reaching out! To help keep your lights secure and prevent future breakage, we recommend reinforcing any broken attachment points. Also, since the Outdoor String Lights are ...
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Commentaire officiel Thank you for sharing your feedback. Our team reviews feedback regularly. While you won't necessarily receive a reply, know that we value what you have to say and take each piece of feedback seriou...
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Hey Roberto, Sorry to hear you had the same issues and the lightstrip got broken. No worries, we've got you here. We look forward to hearing your inquiry so we can take care of that for you. Please...