Need Replacement for Nanoleaf Canvas Control Square
Hello,
one of my Canvas Contol Squares is defective. If I plug the power in, all tiles are on with white light, except of the control square. The reset procedures (hard and soft) don't work, the control square does not react to any buttons.
I assume that the WLAN and homekit parts of the canvas are also build in the control spuare and the new control squares come with a homekit code?
I life in germany and the store is out of stock.
Where can I get a replacement?
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Commentaire officiel
Based on your description, it appears that the Canvas Control Square itself has an issue, especially since the tiles power on in white while the control square does not respond to any button input or reset attempts. You are also correct that the Control Square serves as the main hub for Canvas, including Wi-Fi and HomeKit functionality, and replacement control squares do come with their own HomeKit pairing code. Since your local store in Germany is currently out of stock, the best option is to proceed through Nanoleaf warranty support so our team can verify your purchase and arrange a replacement if the unit is still under warranty. Please submit a support request with photos of the setup, the serial number, and proof of purchase at https://support.nanoleaf.me/hc/en-us/requests/new, and our technical team will review your case and guide you through the replacement process.
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