I’ve submitted 2 tickets but am not given the opportunity to respond to the person who reached out

john.hunsaker

• 20 décembre 2025 00:11

I’ve submitted 2 tickets but am not given the opportunity to respond to the person who reached out 

0

• Commentaire officiel

  

  Nanoleaf CX Community Management

  Nanoleaf Community Team (Verified)

  • 1 janvier 2026 00:31

  Thanks so much for your patience as we get through the holiday rush. If you are unable to reply directly to the agent who reached out, the best next step is to submit a follow up ticket and reference your existing ticket numbers in the description so our support team can easily locate the conversation and continue assisting you. You can also submit the ticket directly through the Nanoleaf App, which routes it straight to our technical team for faster handling. Please use this link to submit or update your request https://support.nanoleaf.me/hc/en-us/requests/new

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