Control Square Passive Mode
Hello:
I love my Nanoleaf products. I currently am struggling to make my Canvas panels behave the way I want them to. I have enough power supplies connected for a 30 panel design, but three of the panels seem to be tied to the bottom Control Surface, even when I put it into passive mode.
Is there a way to reset those three to be seen by the other controller? Do I need to put the secondary controller in passive mode after setup of the first?
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Commentaire officiel
Hello Lux,
We can imagine how frustrating that must feel, especially after setting everything up the way you want. When using multiple controllers and power supplies, it can be a bit tricky. Can you check if your secondary controller is set to passive mode? If not, that might explain why those panels are still tied to it. To make sure we get this fixed properly, please send a ticket to our Support Team here: https://support.nanoleaf.me/hc/en-us/requests/new
Looking forward to hearing from you to get this sorted out!
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We look forward to your continued sharing. kadashika
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