unresponsive skylight
Hi,
I have a skylight it was set up with 8 extension lights. at first everything went smothely, after about 2 hours of use, the scene that was playing froze, since then I cannot change anything in the app, not even the reset button does anything. turning light on and off just turned the lights white and now they are stuck on a blinding bright white light.
I have 3 other skylights that are connected to the matter hub and same wifi, they work flawlessly but this one ruined nanoleaf for me.
I havent found much on the internet that can help, but I tried everything I could think of, disconnecting apple matter hub, power cycling the lights and the router, etc. I am a first time user and rather disappointed with the support and quality of nanoleaf. please help
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Commentaire officiel
Hi Ryan, thank you for sharing your experience—we’re really sorry to hear about the trouble with your Skylight, especially since your other units are working well. It’s definitely frustrating when one device doesn’t perform as expected despite all the steps you’ve already tried. We also see that you’ve been in touch with our support team, so please continue working with them as they’re best equipped to guide you through more advanced troubleshooting or next steps. We truly appreciate your patience and hope we can help turn this around for you!
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