Nanoleaf canvas control square
Dear Support team,
I have 2 setups of canvas squares at my home with multiple square panels attached to both and unfortunately for both of them the controller panel has died. I live in Australia. I can see the controller panel is available in Japanese store, but not sure if they will ship to Australia and whether I can use them.
Could you help me please to understand where can I buy 2 controller panel for Canvas here in Australia. I dont want to throw those setup away as I like them very much.
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Official comment
We are sorry to hear that both of your Canvas controller panels stopped working, and we completely understand how frustrating that must be, especially since you enjoy your setup and want to keep using it.
At the moment, replacement Canvas controllers are not available on our Australia storefront, and the units you’re seeing in the Japan store cannot be shipped or supported outside their region. The best next step is to submit a support ticket so we can check your warranty status and explore replacement options for you directly. Please reach out to us here so we can help right away: https://support.nanoleaf.me/hc/en-us/requests/new
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