Troubleshooting | Scenario > Solar Garden Lights Are Not Working

Applies to Solar Garden Lights only

This guide covers battery checks, charging options, remote control issues, and a few tips!

ℹ️  Our Solar Garden Lights will not turn on during the day or when it is in bright ambient lighting. They are designed to charge during the day, and only turn on at night when it is dark.

— — —

🆘 NOT WORKING

If your Solar Garden Lights are not working as expected, follow these steps to get them glowing again!

STEP 1

Check the Battery Level

• Press the power button on the solar module. The battery indicator will show the current charge level.

STEP 2

Ensure Proper Sunlight Exposure

• Place the solar panel in direct sunlight 🌞 for at least eight (8) hours a day.

• Clean the panel regularly to remove dirt, dust, or debris that could block sunlight.

STEP 3

Charge via USB-C (If Needed)

If there is not enough sun ⛅:

• Plug a USB-C cable into the charging port.

• Connect it to a power source 🔌

• Charge for three to four (3–4) hours until the indicator turns solid, showing a full charge 🔋

STEP 4

Test the Remote Control

• Try turning the lights on with the remote. If the red light on the remote does not flash when you press a button, the batteries may need replacing.

STEP 5

Check for Obstructions [aka things in the way/something blocking the panel]

• Make sure nothing is blocking the solar panel, i.e. it is not shaded by trees, buildings, or other objects.

• Remove any snow, leaves, or debris that may be blocking sunlight.

STEP 6

Reset the Light

To reset the lights:

• Press and hold the RGB button on the remote for five (5) seconds.

• The lights will flash red five (5) times to confirm the reset.

STEP 7

Check for Water Damage

The lights can handle some rain, but they are not fully waterproof.

• If the lights were in heavy rain or got underwater, water might have gotten inside.

• Let the lights dry out completely before trying to turn them on again.

🆘 If the issue persists, please submit a ticket request using the form: Hardware Support