Troubleshooting | Scenario > Verifying 2.4GHz Network

🆘HOW TO FIND YOUR NETWORK DETAILS

For Windows Users:

• Right-click on the Wifi icon in the taskbar. Select your network and check the properties for frequency details.

Alternatively, navigate to "Control Panel" > "Network and Sharing Center" > "Change adapter settings." Right-click on your Wifi connection, choose "Status," and click on "Wireless Properties" to find frequency information.

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For macOS Users:

• Click on the Wifi icon in the menu bar. Hover over your connected network to see frequency details.

Alternatively, go to "System Preferences" > "Network" > select "Wifi" > click on "Advanced" to find frequency information.

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For Android Users:

• Open the "Settings" app, and navigate to "Connections" or "Network & Internet" > "Wifi." Tap on your connected Wifi network for frequency details.

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For iOS Users (iPhone/iPad):

• Open the "Settings" app and navigate to "Wifi", then tap on your connected network for frequency details.

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Still stuck? Ask your Internet Service Provider:

• If you are still having trouble obtaining information about your Wifi network band, you can contact your internet service provider (ISP).

• Typically, this information is located on the label of your physical router/modem.

• If you see terms like "802.11b," "802.11g," or "802.11n," they usually refer to 2.4 GHz networks. On the other hand, "802.11ac" or "802.11ax" are linked to 5 GHz networks.

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🆘 Need help? Submit a ticket using the form: Software Support > Connectivity Issues 💡 Save time by submitting through the Nanoleaf app 
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