Android > Error Code 19

Error Code 19: User 's Network Name &  Password  = Too Long

This error code occurs during the pairing process when the App detects that the combined length of your Wifi network name (SSID) and password are too long.

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🔧How-To

Combine the Length: Stay Under 38 Characters

• The total length of your SSID and password combined should be 38 characters or fewer.

If it exceeds this limit, please shorten either the SSID or the password to ensure compatibility.

If the issue persists...

Confirm any other error codes or where you are experiencing the failure in the app so we can determine better what could be going on by submitting a ticket.