Android > Error Code 18

Error Code 18: User 's Wifi Information Contains Special Characters

This error code occurs during the pairing process when the App detects the user's Wifi network information contains special characters.

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🔧How-To

Clean Up Network Information: Remove Any "&" Symbols

• If your Wi-Fi network name (SSID) or password contains any "&" symbols, please remove them. 
  • • Special characters can sometimes cause issues during the connection process.
    • Eliminating these symbols will help improve your chances of a successful connection.

If the issue persists...

Confirm any other error codes or where you are experiencing the failure in the app so we can determine better what could be going on by submitting a ticket.