iOS > Error 74

Error Code 74: Apple Notification Triggered; Apple Home Hub <> Nanoleaf Device(s) On Different Network 

This error code is a notification from Apple, that is triggered if your Home hub is on a different network than your Nanoleaf products. It can show up as a Read/Write error.
 

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🔧How-To

Option 1 -  Apple Devices <>Nanoleaf Devices: On the Same Network

• If you have any of the following Apple devices: Apple TV, HomePod, HomePod Mini, or iPad, it is important to ensure that they are on the same network as your Nanoleaf products.

Option 2 -  Apple Devices <>Nanoleaf Devices: On the Same Network - Issue Persists

• If the issue persists despite being on the same network, temporarily disconnect your home hub (Apple TV, HomePod, HomePod mini, iPad) and check if this resolves the read/write error.
  If you prefer not to use a hub for your Nanoleaf Product or have a hub in a different location, log into your Apple Home account and relocate the hub to a different Home (especially if you have a Home that is not in use) to avoid conflicts with the Nanoleaf device.

Option 3 -  None of the Following Apple Devices: Apple TV, HomePod, HomePod Mini, or iPad, 

• If you do not have any of the devices listed above and are seeing this error, please submit a ticket.

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If the issue persists...

Confirm any other error codes or where you are experiencing the failure in the app so we can determine better what could be going on by submitting a ticket.