Android > Error Code 10

Error Code 10: App Failed to Connect After User Complete First Steps

This error code occurs when a user selected the Nanoleaf device’s network in the first step, tapped “Continue” but the app failed to connect,

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🔧How-To

Option 1 -  Ensure You Are on the Correct Network

Verify that your mobile device is connected to the Nanoleaf device’s hotspot network and not your home Wifi or any other network.

Option 2 - Check Device Compatibility

Make sure that your mobile device is compatible with the Nanoleaf product you are trying to pair. 

Refer to the Product’s User Guide or Google Play directly to ensure your device is compatible.

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If the issue persists...

Confirm any other error codes or where you are experiencing the failure in the app so we can determine better what could be going on by submitting a ticket.

Please include screenshots!📱

If the issue persists, take screenshots of each step of the pairing process and share them  as this helps identify any potential issues that might be interfering with the connection.