Android > Error Code 09

Error Code 09: User Selected Home Wifi Network vs. Nanoleaf Device's Hotspot

This error code occurs during the pairing process when a user selects their home Wifi network rather than the Nanoleaf device’s hotspot.

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🔧How-To

Step 1 • Restart the Pairing Process:
• Go back to the start of the pairing process in the Nanoleaf app. Make sure to follow the on-screen instructions carefully.

Step 2 • Select the Correct Network:
• When prompted to choose a network, look for the Nanoleaf device’s hotspot (usually named after the device or a similar identifier). Select the device’s network, not your home Wifi.

💡TIP |  If you're not quite sure which network your Nanoleaf device is on, take a look at your app instructions for 
more information. If you don't see it listed, you might want to try power cycling your device to help it enter pairing 
mode again.

Step 3 • Follow the Pairing Steps

• Starting the pairing process again and ensuring you select the correct network should help you connect successfully.

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If the issue persists...

Confirm any other error codes or where you are experiencing the failure in the app so we can determine better what could be going on by submitting a ticket.