Troubleshooting | Scenario > Panels / Lines Freezing

🆘 PANELS/LINES ARE FREEZING/FROZEN

Applies to: Light Panels, Canvas, Shapes, Elements, Lines, EXPO Display Case, Blocks

⚠️ SYMPTOMS 

✅ Panels are not changing color

✅ Panels are stuck on one color

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⚙️TROUBLESHOOTING STEPS

Check Firmware

• Ensure your device(s) are on the latest firmware version, if not, please go ahead and update them.

If that doesn't fix it, proceed to next steps:

Move Controller/Processor

• Move the controller by relocating it to another panel to see if the connectivity improves. Ensure it's in a central or unobstructed location.

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Power Cycle Device

#1 - Disconnect your Nanoleaf device from power by unplugging the Power Supply Unit (PSU)

#2 - Leave it unplugged for 10 seconds

#3 - Plug the PSU back in, give it some time to boot up

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Swap Linkers

• Swap the out the linkers to another connection point.

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🆘 If the issue persists, please submit a ticket request using the form: Hardware Support