Troubleshooting | Scenario > Panels/Lines Remain On/Dim White Light

🆘 PANELS/LINES REMAIN WHITE OR HAVE A DIM WHITE LIGHT

Applies to: Light Panels, Canvas, Shapes, Elements, Lines, EXPO Display Case, Blocks

⚠️ SYMPTOMS 

✅ Panel are in a dim white state

✅ Controller/Processor is responding to touch

✅ Controller/Processor LEDs are responding

✅ Entire Display = Some Power (e.g. 4 out of 7 panels working)

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⚙️TROUBLESHOOTING STEPS

Power Cycle Device

Step 1 • Disconnect your Nanoleaf device from power by unplugging the Power Supply Unit (PSU).

Step 2 • Leave it unplugged for 30 seconds.

Step 3 • Plug the PSU back in, give it some time to boot up.

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Swap Panels/Linkers

• Our panels are connected with linkers, try to swap the affected panel(s) with another panel or linker to a different location on your layout. Sometimes, a change in placement does the trick to calm a finicky panel down to solve the problem. 

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🆘 Issue persists? Submit a ticket using our request form: Hardware Support